Closing Date
23.59 hours BST on Tuesday 31 March 2026 (unless otherwise stated*)
If you have previous experience of office reception, administration or customer service work in a busy demanding customer service environment then this is a great opportunity for you.
Join us as Accommodation Reception Assistant where you will provide a friendly, helpful and informative reception service at the University Student Accommodation and Campus Services building and ensure that a high standard of customer service is met.
As Accommodation Reception Assistant you can expect to be involved in:
Ensuring all communications are handled in a professional manner.
Becoming familiar with the University website to ensure the provision of passing on correct and relevant information to students and visitors.
Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquires accurately.
Ensuring mail and courier parcel deliveries are received with a signature and held securely and distributed without unnecessary delays. Carrying out general administrative duties under the guidance of the Senior Accommodation Coordinator.
What will you bring to the role?
Good professional approach, with a friendly, and calm manner.
Excellent verbal and written communication skills, the ability to deal confidently with a range of people at all levels.
Ability to actively listen to and cope with difficult people and unexpected situations either in person or on the telephone.
Have a basic understanding of social media platforms and proficient IT skills in Outlook, Word and Excel, able to use office equipment proficiently.
Capable of basic maths calculations in relation to financial charges and calculations.
What we can offer in return:
As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:
43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
Excellent pension scheme with generous employer contributions
Corporate employee-funded healthcare plan, in partnership with Benenden Health
For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent
We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-391-26.
Please complete your application via the ‘Apply’ button above.