About us:
About the role:
About you:
A+ and Microsoft/Apple certified and/or appropriately experienced.
Excellent diagnostic and problem-solving skills
Able to install, configure, upgrade and test desktop computers (both Windows and Mac), peripherals and a range of software
Ability to work under pressure, prioritise own workload and meet challenging deadlines
Proactive to anticipate, solve problems, take corrective action where necessary
Excellent communication, liaison, coordination and documentation skills
Customer-focused approach to service delivery and development
Ability to train, coach and encourage junior members of the team
An understanding of the research/teaching needs of higher education
ITIL Foundation certification
Membership of an appropriate professional body e.g. BCS