A part time vacancy has arisen for an Information Assistant at our Camden Library (28 hours per week).
As part of a small team the post holder will staff our library helpdesk, providing customers with a high quality service and helping to maintain an environment conducive to academic study.
Duties will include:
Issue, return and renewal of booksAssisting users in finding and accessing library resources and servicesTaking paymentsAnswering queries by telephone, email, service portal, webchat and in personShelving and tidying book shelvesGeneral administrative tasks
The successful candidate:
Will have proven customer service skills and experience working in a library environment; experience in the Higher Education sector is desirableWill be competent in the use of computer software in a work environment (such as Microsoft Office, Sharepoint, Library Management Systems, Helpdesk ticketing systems)Will be an effective communicatorWill be able to prioritise own workload whilst balancing the demands of the service
We offer a generous reward package and benefits including:
Competitive and attractive pension package
Generous 30 days annual leave (plus bank holidays and concessionary days) pro-rata
On site café and restaurant
Free membership to the Fitness and Wellbeing Centre located on site
Cycle to work scheme
A range of family friendly policies, including adoption, maternity and paternity pay and leave
For any informal enquiries, please contact Louise Avie lavie@rvc.ac.uk
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.