About us
King’s Language Centre (LC) has an exciting development opportunity available to join the programme administration team as a Programmes Officer.
Part of Centre for International Education and Languages (CIEL), the LC provides language tuition to King’s students via assessed language modules and postgraduate-only modules, external facing short courses and evening programmes open to the public, and language tuition for prestigious external institutions and organisations.
About the role
LC’s programme administration team ensures consistent management and delivery of our wide range of language programmes and short courses through high quality administrative support. Our Programmes Officers are responsible for providing a professional, supportive, responsive and personable service, incorporating front-line support as the first point of contact for students, short course participants, and academic staff. The role includes regular interaction with prospective learners and members of the public, responding to enquiries and supporting a positive customer experience.
Supporting processes across the whole academic cycle, and ensuring accurate and timely record management across multiple systems, is also a key part of the role. This includes a particular focus on timetabling, enrolment and participant administration, including managing course changes and refunds where required. The role also involves supporting content on electronic platforms, providing learner support and responding to enquiries from prospective and enrolled participants, and contributing to course evaluation and analysis
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
Excellent written and oral communication skills including the ability to draft documents and correspondence
Excellent organization and time management skills
Strong numeracy skills and ability to analyze complex numerical data
Excellent working knowledge of Microsoft Office packages (especially Excel) and the ability to work on new systems
Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
Ability to work with a broad range of stakeholders in a professional and assured manner
Proactive with the ability to work independently as well as delivering within a team
Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
Comfortable with adapting to change, driving own professional development
Desirable criteria
Experience of using virtual learning environments
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.