About the role
We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation. You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards.
With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction.
If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience.
About you
You will have:
Proven experience as a confident people leader, managing frontline operational teams
Strong skills in workforce planning, including recruitment, training & day-to-day HR processes
The ability to organise and coordinate cleaning, portering and support services to consistently high standards
A calm, practical and solutions-focused approach within a busy, customer-centred environment
Experience motivating teams, building positive working relationships & maintaining high service quality
The confidence to take ownership of operational delivery while contributing to wider strategic objectives
A commitment to creating a safe, welcoming and well-managed residential environment for students
Further information
This role is a full-time, permanent position (36.5 hours per week).
For an informal discussion about the role, please contact
Andrew Nash, Head of Campus Services Facilities on asn33@bath.ac.uk or
Jane Hately, Recruitment and Staff Engagement Coordinator on jh3809@bath.ac.uk.
However please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
Free counselling services through Health Assured
Cycle to work scheme
Electric vehicle salary sacrifice scheme
Staff discount at Team Bath gym
Staff discounts on postgraduate tuition fees
Staff discount on language courses
Generous employer contributory pension schemes
Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
Free entry to the Holburne Museum in Bath
Local discounts and more
A family-friendly workplace
An excellent reward package that recognises the talents of our diverse workforce
Relocation allowance
Further details:
Job Description & Person Specification
Terms and Conditions of Employment