IT Customer Services

Our two‑year Graduate Programme offers real responsibility from day one, combining hands‑on experience with structured development. Youll work on service development, project delivery, and business‑critical activities, gaining practical exposure across End User Computing, as well as people, process, and project management.

Throughout the programme, youll develop a strong mix of technical expertise and soft skills, supported by best‑practice training and real‑world experience.

About the Role

You must hold, or be expecting, a 2:1 degree in one of the following (or a closely related discipline):

• IT
• Computing
• Business Information Systems

Were looking for individuals who are:

• Passionate about technology and innovation
• Creative problem‑solvers with a solutions‑focused mindset
• Strong communicators with good interpersonal skills
• Analytical, organised, and confident decision‑makers
• Resilient, proactive, and able to take ownership of challenges

For this role, you will need to be on site 2 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.

For more information about the job and the person specification, please refer to the job description(s).

Programme Structure

• Year 1: Begin as a Grade 5 Assistant End User Computing Engineer
• Year 2: Progress to Grade 6 End User Computing Engineer upon successful completion of agreed objectives

This position is fixed‑term for 2 years due to the training aspect of the role, designed to support your transition from graduate to professional IT engineer.

For more information on IT Customer Services please visit our dedicated webpage at https://www.plymouth.ac.uk/schools

For an informal discussion to find out more about the role then please contact Nick Evens: by email at Nick.Evens@plymouth.ac.uk

Due to the nature of this role, a Standard Disclosure and Barring Service Check will be required.

Application Process

Please apply online via the Apply button above, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25.0 Days Annual Leave plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed here.

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages

Closing date: 12 midnight, Sunday 24^th May 2026