Job description:

We are looking for a versatile individual with a passion for customer services and IT to join us as our new IT/AV Technician. This is a great opportunity to take your next step into a busy and varied IT Support career.

We are a busy and multiskilled team supporting all areas of the organisation - consisting of 2 distinct business units: AMRC and AMRC Training Centre. These fast paced, complex areas have differing IT requirements. As an IT/AV Technician you will be at the forefront of helping staff from all areas, helping us to provide positive and responsive technical support service for all things IT.

As a highly visible member of our team, you will:

• Provide IT and AV technical support to customers across the AMRC - including those at our remote sites in North Wales, South Wales and Preston.
• Be highly technical and knowledgeable with a range of IT equipment, software and services.
• Be proactive, professional and enthusiastic - providing responsive high quality customer service.
• Work with a wide range of technologies including Microsoft, Google and hardware such as Dell.
• Support the specification and procurement of IT equipment, software and services for the business.
• Liaise with customers to understand their issues or requirements.
• Learn the team structure, specialisms and processes in order to be able to effectively escalate issues.
• Be willing to learn and pick up new skills, there will be a lot of opportunities to learn and develop.

This is a fantastic opportunity to join our growing team, and further your IT Support career. Your knowledge, enthusiasm and willingness to learn will slot in nicely into a genuinely innovative team and organisation.