About Us

This role sits within the Faculty Education Services in the Faculty of Life Sciences & Medicine at our London Bridge campus.

About the role

The Programme Officer is a key member of the team and the first point of contact for students and academic colleagues. The role plays a central part in supporting the delivery of undergraduate programmes within the Faculty of Life Sciences & Medicine (FoLSM), helping to ensure that all student lifecycle activities run efficiently and effectively. By providing high-quality, responsive administrative support, this role helps to deliver a seamless experience for both students and staff.

The Programme Officer will develop a strong working knowledge of academic regulations, policies and processes and will contribute to the smooth operation of programmes through careful attention to detail, accuracy, and proactive problem-solving. This role is well suited to someone who enjoys working in a structured environment while managing a varied workload.

You will work collaboratively with a wide range of stakeholders, including academic staff, professional services colleagues and external partners. The successful candidate will be highly motivated, capable of working independently, and confident in contributing as part of a team.

This is a full-time post (35 hours per week) and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent written and oral communication skills including the ability to draft documents and correspondence  
• Excellent organisation and time management skills  
• Strong numeracy skills and ability to analyse complex numerical data  
• Excellent working knowledge of Microsoft Office packages and the ability to work on new systems  
• Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy  
• Ability to work with a broad range of stakeholders in a professional and assured manner  
• Proactive with the ability to work independently as well as delivering within a team   
• Curious, customer service oriented, with a commitment to personal accountability and continuous improvement

Desirable criteria

• Degree level or equivalent qualification or experience  
• Experience in the use of databases, student records systems (such as SITS) and website content management systems  
• Prior experience of working in a customer facing environment  
• Experience of using virtual learning environments