About the role

We are seeking a proactive, customer-focused Campus Experience Team Leader to lead reception operations across student and commercial accommodation at the University of Bath.

This is a key leadership role responsible for delivering an excellent front-of-house experience for students, guests, and visitors. You will oversee reception teams across multiple sites, ensuring consistent service standards, smooth operations, and a welcoming environment that reflects University values.

Working closely with the Campus Experience Manager and wider Campus Services teams, you will support student arrivals, commercial activity, and day-to-day accommodation operations.

Flexibility is required during peak periods (June–September), including early mornings, evenings, and weekends.

About you

We are looking for someone who is:

• Experienced in delivering excellent customer service in a busy environment
• Confident in supervising, training, and developing staff
• Highly organised with strong attention to detail
• Calm and effective under pressure, with strong problem-solving skills
• Skilled at managing competing priorities and deadlines
• A strong communicator, both written and verbal
• Comfortable using IT systems, databases, and Microsoft Office
• A collaborative team player with a flexible and positive approach

Experience in higher education, accommodation services, or reception/front-of-house operations would be an advantage.

Further information

This role is offered on a full-time, permanent basis, 36.5 hours per week.

For an informal discussion about the role, please contact Steve Schilizzi , Commercial Business & Receptions Operations Manager, on sls87@bath.ac.uk or Jane Hately, Recruitment and Staff Engagement Coordinator, on jh3809@bath.ac.uk. Please ensure that you submit your application through the University website.

To know more about the department please see Working in Campus Services

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.